How to Respond to a Legal Notice for an Unapproved Credit Note

Introduction

This case study helps to explain how a customer received assistance to respond to a legal notice about an unapproved credit note.

The Case

Urgent Aid in Seeking a Lawyer

A customer contacted a lawyer for immediate assistance in drafting a response to a notice sent. The notice was regarding a credit note the customer claimed they never sanctioned. The reply date was due the same day, thus the urgency for prompt aid to be provided so that it would be possible to write a response before the deadline.

The Solution

Urgent Response and Fee Negotiation

The attorney told the client about the urgency and the process for crafting the reply. However, the customer expressed himself as not being able to pay the price that was initially quoted at ₹7,000 with GST added on. The lawyer agreed to reduce the fee and said that the drafting team needs to be checked regarding availability to ensure this reply can be prepared well within time.

Drafting the Response

The attorney instructed the client on how to answer the notice, recommending that the client explicitly indicate that the credit note had not been accepted. Any evidence of the response supporting the client’s position, either through an email or parts of a contract, was solicited from the client.

Next Steps

Actions to Take

The customer agreed to mail an email with the subject matter details of the legal notice. The attorney would check up on the drafting team to confirm that they could take on the task at such short notice. When the reply draft was ready, the customer agreed to make the payment.

Conclusion

With the lawyer’s assistance, the customer was in a position to respond to the legal notice on time and professionally. This prompt action and flexible fee arrangement helped the customer deal with the issue professionally and ensured that the response was clear and effective.

Also read: A Comprehensive Guide On Drafting an Effective Legal Notice Reply