Online fraud in India comprises the use of electronic means and digital platforms in order to dupe people or organizations, usually to steal money or sensitive personal information. Online fraud tactics include phishing, dummy websites, and fraud involving digital payments.

In this blog, it covers how online fraud occurs, the major types in India, and steps to report and handle such cases. It also explains legal support and tips to stay protected against digital scams.

What is Online Fraud?

Online fraud refers to deceptive practices conducted over the internet to steal money or personal information. It includes various tactics like financial scams, phishing, and digital impersonation.

Types of Online Fraud in India

Online fraud in India appears in many forms, targeting users across platforms. There are 6 common types: phishing scams, credit card & banking fraud, UPI fraud, online shopping scams, fake investment/job offers, and identity theft.

Phishing Scams: Fraudsters create fake websites or emails to trick users into sharing personal or banking details.

Credit Card & Banking Fraud: Cases of illegal transactions in India arise when card information or banking credentials are misused without consent. 

UPI & Digital Payment Fraud: Scammers trick users into sending money via UPI by asking for fake payment links or QR codes.

Online Shopping Scams: Fake e-commerce sites or sellers collect payments but do not deliver the promised goods.

Investment & Job Scams: False job offers or investment schemes are used to collect money or personal data from victims.

Identity Theft: Stealing someone’s personal data to access accounts, apply for credit, or commit further frauds.

Step by Step Process for Online Fraud Cases

Handling online fraud requires timely and structured action. Below is a 5-step process that helps victims secure their accounts, report the crime, and seek refunds or legal support.

Step 1: Secure Your Accounts & Block Unauthorized Transactions

• Change the password for all involved accounts, including email, banking, and digital wallets.
• Block or freeze your debit card/credit card account by calling the bank helpline/App.

Step 2: Gather All Evidence of Fraud

• Keep any suspicious messages, emails, or transactions captured by screenshot and stored securely. 
• Record the times and dates and any contact details used by the fraudster.

Step 3: Report the Fraud Online

• Report the matter on the National Cyber Crime Portal.
• Select “Report Other Cyber Crime” and enter the particulars with evidence.

Step 4: Register an FIR at Your Local Police Station

• Proceed to the nearest police station or a cyber cell to file an FIR. 
• Carry ID proof, bank statements, and other documents that support your claims.

Step 5: Raise Disputes for Refund & Chargeback

• Report fraud to your bank or card provider and ask them to reverse the transaction using a chargeback.
• To speed up the resolution of this case, file a written complaint with all the evidence.

Reporting Online Fraud to the Right Authorities

In cases of online scams, you should report them for effective investigation and resolution to the relevant authorities. Here are major platforms and helplines to report different forms of online fraud:

National Cybercrime Reporting Portal

For reporting cybercrime incidents, the National Cybercrime Reporting Portal allows individuals to file complaints regarding fraud and other online crimes.

Cyber Crime Helpline

For immediate assistance in cybercrime, the Cyber Crime Helpline (1930) is an apt medium for the victims to report online fraud.

RBI Ombudsman for Banking Fraud

In banking fraud cases, individuals can approach the RBI Ombudsman for the resolution of disputes and complaints against financial institutions. 

NPCI for UPI Frauds

For UPI fraud cases, the matter can be reported to the National Payments Corporation of India (NPCI) for developmental actions.

Consumer Helpline for E-commerce & Service Fraud

In the case of frauds regarding online shopping or services, it is the Consumer Helpline (National Consumer Helpline) that can be approached for complaining about such issues.

Legal Protection on Online Fraud Cases

Occurrence of online fraud can legally be addressed through proper guidance and timely action. Here is a glimpse of the role of a cyber crime lawyer and important points concerning legal protection:

• A cyber crime lawyer helps a victim file the formal complaints and proceeds with the whole procedure.
• They ensure the digital evidence actually turns out to be preserved and laid down properly in legal filings.
• Legal professionals perform the act of making retrieval of the monetary losses through court claims or chargeback.
• They are the ones who advise about a few digital platforms or financial institutions having failed in their duty of care.
• Such advice is critical in fact-finding and accountability for imposters.

Preventing Online Fraud

Being very alert and taking proactive measures goes a long way while ensuring online security. Here are some major tips that can clear of online fraud: 

• Make use of strong passwords and don’t reuse passwords from site to site.
• Implement two-step verification on all financial and personal accounts.
• Do not click on unknown links or download any attachments coming from suspicious sources. 
• Check bank statements and transaction alerts regularly to spot any unauthorized activity. 
• Keep computers updated with the latest security patches and antivirus protection.

Conclusion

The advancement of online fraud in India continues to be against individuals and businesses. Hence, it is important to understand the varieties of scams, report protocols, and legal recourse in order to mitigate any risk and act swiftly during an incident. Whether you’ve been targeted or want to stay protected, professional help can make a difference. Zolvit’s cybercrime experts are here to guide you through legal remedies and fraud recovery.