Information for Customers
We thank you and appreciate your service or product purchase with us on our Website www.zolvit.com (formerly www.vakilsearch.com) (hereinafter referred to as “Zolvit”). Please read this policy and the Zolvit (formerly Vakilsearch) terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you.
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Zolvit (formerly Vakilsearch), however if, due to any reason, we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:
If the request for the refund has been approved by Zolvit (formerly Vakilsearch), the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.