Consumer Law Services

Right to safety

A right to protection against the marketing of goods and services that are hazardous to life and property. Their purchases should not only meet their immediate needs but also fulfill their long-term interests. Consumers should insist on the quality and guarantee of products before purchasing them. It is preferable to buy quality products marked with ISI, AGMARK, etc.

Right to choose

An individual's right to have access to a variety of goods and services at a competitive price, wherever possible. For monopolies, it means obtaining satisfactory quality and service at a fair price. In addition, it includes the right to basic goods and services. Minorities can be denied a fair share if their right to choose is unrestricted. Competitive markets with a variety of goods at competitive prices provide a better environment for exercising this right

Right to be informed

A consumer has a right to be informed about the quality, quantity, potency, purity, standard, and price of goods to protect themselves against unfair trade practices. Before making a decision or choosing a product, consumers should make sure they get all the relevant information. As a result, he will be able to act wisely and responsibly and avoid falling prey to high-pressure sales tactics.

Right-to-consumer education

The right to acquire the knowledge and skills to be an informed consumer throughout life. Consumer ignorance, particularly among rural consumers, is the main cause of their exploitation. It is their responsibility to know their rights and to exercise them. It is only then that real consumer protection can be achieved.

Right to be heard

In other words, consumer interests will be considered at appropriate forums. A consumer has the right to be represented in various forums formed to consider his or her welfare. Consumers should form non-political, non-commercial organizations that can be represented on government and other consumer-related committees.

Right to Seek redressal

A right to seek redress against unfair trade practices or unscrupulous exploitation of consumers. A fair settlement of the genuine grievances of the consumer is also included in this right. The consumer should make a complaint when they have genuine grievances. While the complaint may be small in value, its impact on society as a whole may be huge. Consumer organizations can also assist them in resolving their complaints.
Since markets are globalizing, the direct link between a manufacturer and a final user is becoming less direct, post-purchase grievances need to be addressed through a strong redress system. In order to provide simple and inexpensive redress against consumer complaints, Consumer dispute redressal agencies (also known as Consumer Forums or Consumer Courts) have been established under the Act at the district, state, and national levels.
1. If the value of the goods or services paid as consideration does not exceed 50 lakh rupees, the District Commission shall have jurisdiction to hear the complaint.
2. The State Commissions shall hear complaints where the value of the goods or services paid as consideration exceeds 50 lakh rupees but does not exceed 2 crore rupees.
3. In cases where the value of the goods or services paid as consideration exceeds 2 crore rupees, the National Commission shall have jurisdiction to hear complaints.

A Consumer Forum can order a company to take the following actions once it hears a complaint and decides that the company is at fault:

1. Correct product deficiencies according to their claims.
2. Free repair of defects
3. Replace the product with a similar or superior one
4. Refund the full amount
5. Compensate for damages, costs, and inconveniences
6. The product should be withdrawn from sale altogether
7. Any unfair trade practice or restrictive trade practice must be discontinued or not repeated
8. Correct any earlier misrepresentations with a corrective advertisement

Consumer Complaint

There are complaints you can file in India if you find defective products, poor service, misleading ads, or unfair trade practices. You can file a complaint under the Consumer Protection Act, 2019 based on the value of the goods or services and the compensation you're claiming. In the complaint process, you have to identify the grounds for the complaint, gather evidence, and submit your complaint to the right people. Hearings will be held to determine the appropriate redress by the Consumer Forum.

Consumer Dispute

Consumer disputes happen when a consumer files a complaint against a manufacturer, seller, or service provider. The dispute is then brought to a Consumer Forum. Consumer disputes can involve product defects, service deficiencies, or contract violations. After both sides present evidence, the forum will issue a judgment, which may include orders for compensation, replacement, or other remedies.

Complaint Redressal

Consumer complaints are addressed and resolved through complaint redressal. In the Consumer Protection Act, of 2019, redress is handled by three tiers: the District Forum, the State Commission, and the National Commission. A complaint is handled at each level based on its value and nature. A complaint is filed, evidence is presented, hearings are held, and a judgment is handed down. Consumers can appeal the forum's decision to a higher authority if they're not happy.

Grievance

Grievances are whenever a customer is dissatisfied with something. The problem could be anything from a faulty product to poor customer service. You should first talk to the seller or service provider about your grievances. The consumer has the right to escalate the complaint by filing a formal complaint with the Consumer Forum and seeking legal recourse under the Consumer Protection Act, 2019.

Defective Product

A defective product fails to meet the expected standards of quality, safety, or functionality. It is the consumer's right to seek remedies such as repair, replacement, or refund if a product is defective. Under the Consumer Protection Act, 2019, consumers can file complaints regarding defective products with the Consumer Forum.

Unfair Trade Practices

A number of unethical business practices are admitted to be unfair trade practices, including deceptive advertising, false claims, and overcharging. The Consumer Protection Act, of 2019, empowers consumers to sue companies that engage in unfair trade practices. Depending on the circumstances, compensation, correction of misleading information, or other appropriate actions may be taken.

Misleading Advertisement

Advertisements that mislead consumers by making false or exaggerated claims can lead to poor choices. Those misled by such ads can file a complaint with the Consumer Forum and seek compensation or measures from the advertiser.

Online Fraud

E-commerce has made online fraud a common problem. Scams, phishing, unauthorized transactions, and non-delivery. Those who've been scammed online can file a complaint with the relevant Consumer Forum under the Consumer Protection Act, 2019.

Consumer Protection Council

Under Consumer Protection Act, 2019, the Consumer Protection Council promotes and protects consumers' rights. At a national, state, and district level, it makes sure businesses follow ethical practices and represent consumer interests.

Consumer Organization

Consumer groups advocate for consumer rights and help people who have issues with products and services. Complaints are handled by these groups, their rights are explained, and their interests are represented.

Consumer Forum

Under the Consumer Protection Act, 2019, consumer forums are judicial bodies established to resolve consumer disputes. Consumers may access these organizations at the district, state, and national levels for the purpose of seeking redress for grievances. Consumers' rights are protected by the forums through the ordering of refunds, replacements, compensation, and other remedies.

List of Consumer Law Services by our Zolvit Lawyers